South East Site Engineers (SESE) Ltd is a site engineering and management firm providing the setting out, design and management required within the civil and building environment, supplying direct to clients and other building contractors alike.
“The CDM regulations have made good communication a legal requirement which we believe is the key to exceptional quality. At SESE we want to reduce queries and produce faster more accurate answers through our dedication to communication. This helps to minimize time wasted correcting and altering design, construction and management issues; ultimately increasing customer satisfaction.”
Quality is important at SESE as we value our customers, knowing full well that we are only in business because they want us to be. At SESE we strive to provide our customers with products and services which meet and hopefully exceed their expectations. SESE are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving this performance.
The delivery of this commitment is managed in line with the ISO 9001:2000 Quality Assurance system. This will help us to ensure consistency in development and to continuously improve on what we deliver.
SESE invest in technology and innovation to support this policy of continuous improvement and customer satisfaction. We have a customer management system which allows SESE to provide each client with a dedicated accounts manager.
As part and parcel of the sustainable development that SESE are fundamentally about we…
- Regularly gather and monitor client feedback
- Select employees, suppliers and associates against set criteria
- Continuously train and develop all our staff
- Carry our risk assessments and method statements on every project
- Manage each project focusing on consistent good delivery which is to budget and on time
- Have detailed processes and procedures which are available to all staff through a Quality Manual
To ensure we are meeting our policy of continuous improvement and customer satisfaction SESE
- Hold regular management reviews
- Measure the effectiveness of any training given to our staff
- Monitor customer comments, compliments and complaints
At SESE we ensure that all of our staff have copies of our policies when they join us and provide all of our clients with access to our policies via our website. We also expect our suppliers to have a policy similar to our own in philosophy with continuous improvement and customer satisfaction of the utmost importance.
Though the Managing Director is ultimately responsible for Quality within SESE all of our staff have a responsibility within their own areas of operation.
The effectiveness of this policy is monitored during day to day operations and any changes are communicated as and when necessary.