Privacy Policy

South East Site Engineers Ltd (SESE) are committed to providing best value based on mobility, flexibility and quality. To help us achieve this, We collect the information that you give Us when you contact us and use it to provide you with the Services requested.

We also use this information to administer your accounts, carry out risk assessment, analyse your account history, aid us in marketing and generally improve Our service to you. We may also contact credit reference agencies who will record the search.

If We intend to use information for any other purposes your consent will be sought when we collect it and you will have at least 30 days to object. This privacy policy covers South East Site Engineers Ltd only; links within our websites are not covered by this policy.

Please read these Privacy Policies carefully as by engaging us you confirm that you have read and agreed to be bound by these.

It is effective as of the date posted and shall remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

1. Scope

This Privacy Policy is limited to the information and data collected or received by South East Site Engineers Ltd (SESE) through your use of our Services.

The Policy describes the ways we collect, store, use and manage the information, including Personal Information and data that you provide or we collect in connection with our website.

2. How We Use the Information We Collect

When You seek Our services, we collect the personal information you give us such as your name, address and email address.

When you browse our website to make Orders, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our new services and other updates.

The main use of the information we collect and store is to provide better services, and incidental uses as well. The uses for which we collect and store your information include:

-to operate, improve and optimize our Services;
-to provide technical support and respond to inquiries;
-to prevent fraud or potentially illegal activities, and to enforce our Terms of Service;
-to comply with our legal obligations, resolve any disputes we may have with you and to enforce our agreements with third parties.

3. Consent

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an Order or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say NO.

How to withdraw your consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at enquiries@seseltd.co.uk or 174 Caledonian Road, London, N1 0SQ.

4. Disclosure

may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions of Service.

5. Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as on payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

6. Links

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure technology and we implement additional generally accepted industry standards.

8. Sale or Merger

In the event that our company undergoes a business transition (including proposed transactions), like a merger, acquisition by another company, or sale of all or part its assets, we may disclose or transfer all of your information, including personal information, to the successor organization in the transition. We will make reasonable efforts to inform you of the business transition before transferring your personal information.

9. How Long We Keep Your Information

How long we retain your information depends on why we collected it and how we use it. We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements. For instance, we may retain some information for a few years after you have ceased contracting with us if this is necessary to meet our legal obligations or to exercise, defend or establish legal rights.

10. Liability

South East Site Engineers Limited is not responsible for actions of third party people or companies, the content of their sites, the use of information or data you provide to them, or any products or services they may offer.

Any link to those sites do not constitute our sponsorship of, affiliation with, those people or Company.

11. Changes/modifications

South East Site Engineers Limited reserves the right to update/change or modify our Privacy Policy at any time. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgement of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If any material modification/changes to this Privacy Policy are made, we will notify you either through email address provided to us or by placing a prominent notice on our website.

Contact Us

If you have any questions/queries pertaining to this Privacy Policy, please contact us at enquiries@seseltd.co.uk.

Your statutory rights are not affected by any of the above. A large print version of our Terms, Conditions and Privacy Policy are available on request by emailing us at enquiries@seseltd.co.uk.

CANCELLATION AND REFUND POLICY

This Cancellation and Refund Policy governs the buying/selling of services on our website and engaging in our services confirms that you have read and agreed to be bound by these.

Please read these Policies carefully before buying or purchasing services from our website.

Use of the Services and making purchases is also governed by our Terms and Conditions, Privacy Policy and other relevant policies, which are incorporated herein by reference.

If NOT satisfied with the services purchased, the Client can seek a cancellation/refund on the following terms.

If you DO NOT agree to the terms herein, you must not use our services.

1. Cancellation

1.1 You may cancel an Order from Our website, before the transaction is completed. The transaction may only be offset subject to the terms below:

Orders cancelled by issuing a notice for 7 working days’ or more prior to being effected are eligible for a full refund less a £12.50 fee as an Administration Charge.

All cancellation requests must be emailed directly to us at enquiries@seseltd.co.uk. The time stamp on cancellation emails as received by us will be treated as the cancellation time. Our working days are Monday to Friday 8:00am to 5:00pm. Weekends are not included in our working day calculations whereby 48:00 hours will be removed from any cancellation period that include a weekend.

For instance:

Orders cancelled less than 6 working days prior to commencement will be charged 10% of the Order value.
Orders cancelled 5 working days prior to commencement will be charged 15% of the Order value.
Orders cancelled 4 working days prior to commencement will be charged 25% of the Order value.
Orders cancelled 3 working days prior to commencement will be charged 50% of the Order value.
Orders cancelled 2 working days prior to commencement will be charged 60% of the Order value.
Orders cancelled 1 working day prior to commencement will be charged 75% of the Order value.

A full cancellation with no Buyer obligation is accepted when over 7 days’ notice is given provided the Seller has not incurred expenses. If the Seller has incurred any expenses this sum will be deducted from any payments made before this is refunded and the cancelled Order refund will be made within 14 days of the Buyers written request.

NOTE: South East Site Engineers Ltd DOES NOT accept the cancellation by any Buyer of Services correctly supplied or delivered. Where the Seller does authorise and accept a correctly supplied Service as cancelled, the Seller will charge for Services rendered up to the point of cancellation. All other cancellation costs will be applied at the Sellers discretion under all other circumstances.

1.2 Where Our cancellation is due to poor access or protection as should be provided by others SESE should be given payment in full for time lost, also known as Standing Time.

1.3 Non-satisfactory work: A Client is entitled to cancel an Order in the instance the agreed upon terms on a project does not correspond to work done. This shall attract a total refund of the fee where the issue in dispute cannot be rectified

2. Notification for refund.

A Client must notify SESE via e-mail to refund them within 2 business days from the date that You make the request and follow the instructions provided to you at that time. All refund requests received after 2 days’ time period are not eligible for a refund.

3. Timing of Refund

If the Clients refund request is approved, the refund will be credited back within 14 days after approval.

4. Refund Fees

A £12.50 refund fee shall apply to all refunds as administrative fee for any Orders (including, but not limited to, interchange fees, general credit refund transaction fees, processing fees, etc.). Any and all market gains on refunds shall belong solely to SESE.

5. Taxes

The Client seeking a refund is fully responsible for all taxes levied.

Contact Us

If you have any questions/queries pertaining to this Cancellation and Refund Policy, please contact us at enquiries@seseltd.co.uk.